Booker Reviews

Normally all staff are lovely but today was the worst experience I’ve ever had like I was putting him out as scanner broke on way round huffed because I gave him cash to count nearly being hit with stock when chucking it on trolley hopefully he sorts his attitude out for next time

Tesco should not have been allowed to buy Booker and have such a monopoly absolutely disgraceful that this it was allowed to happen

Very bad treatment to customers.
When it was macro only it was excellent.
After merger it have spoiled everything.

My mum has been a customer for 20 years. During the pandemic, due to being medically vulnerable, she was not able to go to this store in Bath. When I went for her this week, they said her account didn't exist. They said when it hasn't been used for a long time, it's automatically cancelled. I asked if they let customers know, to check to see if the customer is happy to close the account. They said they do not. So without notifying my mum, they cancelled her account. They said they had no record of it, despite my having her old Bookers card, and my saying that she'd been a customer for 20 years. She is now unable to renew her account. Mad system and v disappointing, especially as I had reached the check out till with a full trolly when they told me this. So I just had to leave, they wouldn't let me pay. The woman was perfectly nice, just a mad policy to not contact a customer and terminate their account with no notification.

We use the Stoke on Trent, Macclesfield or Manchester stores and have always had a good service from all 3 places.
Staff are always very helpful, friendly and all try and go above and beyond to try get you very thing that you need.
Highly recommend bookers to friends and family due to the fantastic service received from all staff x

In my opinion, Tesco should be ashamed to maintain such low customer service. Since attending this cash and carry I have sold all my Tesco shares. If Tesco/Booker management can't organise a structure like this, what future can Tesco have in the retail industry? Subsidized or bankruptcy !!!

From what i saw today who ever made the follow decision needs to look for a different job.

I haven't been to Bookers during the current pandemic due to reason. Im sure a lot of people haven't. I go today and try to check in and it rejects me. I get told to try again, i get the same response. So the receptionist try and i het told my account has been closed due to not going during the pandemic. Which I'm sorry that is a poor excuse to close a customers account.

I then try to nicely ask questions in which the receptionists responds “theres no point in having a go at me”….. she has a bit of an attitude at this point.

She try's to tell me they mainly deal only with retail to which i tell her “i bet you also deal with a lot restaurants, and they haven't been able open during the pandemic so are you telling me that bookers have closed all the restaurants accounts?” I get no response.

The receptionist told me they had got stricter in closing accounts during the pandemic which honestly is disgraceful when a lot of companies weren’t allowed to open. But i suppose it will bookers loss, lets just hope these companies take their business else where to a better company who know how to treat their customers better!

I could understand closing accounts if there was no pandemic and they hadn't been in over 12 months.

I for one will not be opening another account with a company that don't seem to have any sort of thought process when it comes to customer loyalty.

Bookers Tamworth are one of if not the worst C & C company. The staff are offensive, rude, unhelpful and generally brain dead.
Area manager SHANE WRIGHT is a miserable gutless lying excuse of a human being. He should be sacked for the way he treated me this week. He was aggressive towards me, encroaching my personal space in a threatening manner and shouting lies across the warehouse.

I hope to never see this piece of scum again and will never walk into another Booker Cash & Carry warehouse again!!!

Just visited Nuneaton. WHAT A SHAMBLES! No staff on reception line items continue to be reduced. Checkout operators. Who put heavy items on top of lettuce. Rude staff. Then to cap it all. I'm told they no longer accept cash after 5 because the staff don't get paid after 5 but I had to queue for the 1 checkout operators whilst the remaining staff chatted and got ready to dive out the door at you've guessed 10secs after the 5pm curfew. What a f........ joke the Nuneaton branch is. They've lost 50% of my business which I now use ALDI for if only ALDI would set up a trade team. Better pricing and far better customer service

Neil Ritchie
The Anchor Inn

The worst place in the world for customer service. Rude, obnoxious staff I'll never go there again. And by the way on Saturdays they close at 12:30 not at 17:00 as stated on Google search

worst telephone customer service in WATFORD.
I still can't belived it !

Don’t ever use this company , they employ people who are criminals.

an employee at the south elmsall branch is a know abuser of women ( control , physical and domestic abuse ) a rapist , a genuine wrecker of lives. Yet he’s perfectly fine when a man stands up to him.

0 stars for this company would still not be enough

Called at Aldershot branch today at 1pm
I’m furious with the Nasty rude attitude by a female member of staff who woks on the frozen section .
I found self being shouted at across the freezer section by this employee .
How can this company trade with such staff ???
No wonder they’d are so many v bad reviews on here .
It’s a shame as there are some really nice people who work there .
Think it’s time to use another wholesaler ?

We've been using Booker's for quite a number of years now including Northampton, Leicester, Peterborough, Kings Lynn & Sheffield. Consistent products at consistent prices and generally helpful staff

I'd like to give zero stars, but hey ho. Anyway I've been using booker since 2006 and monday when my order went in.. I thought it'd be delivered as usual Wednesday. Well, nothing came, they took my order but not my money so I thought something went wrong. I rang my store (Harrogate) to find out. A few hours later someone rang me back to say they weren't coming to me anymore. ?. No explanation, just not coming anymore, although I always hit the min order, paid before delivery and was flexible if they needed to change my day. Us small businesses have kept wholesalers, like bookers, going throughout covid +. I've been using them for 16 years, consistently, and this is how you pay us back. Absolutely raging over this company.
I rang the head office this afternoon to tell them what happened.... They said they will look into it and get back to me. I don't think it's going to help me get deliveries back though. I suppose I'll just get a flimsy explanation ?
Update.... Just had a call from area manager... Even if they delivered next door they won't come to me because I'm retail not catering ? the business manager needs sacking

All you small businesses that Booker have used and abused... Try Pioneer they are GREAT.